Elana Rogers
Aurora, CO.
720.217.2519 / laneygayle@yahoo.com
SUMMARY:
Business Process Analyst / Technical Writer professional with 8 years of related experience within multiple industries, possessing both an Associate's and Bachelor's Degree. A highly-creative, organized and detail-oriented Team Player with a "can-do" attitude. Possesses a natural talent for writing, business process re-engineering, quality customer service and a dedication for excellence with a proven ability to learn quickly. Success criteria highlights:
• Information-Mapping certified
• Instructional Design
• Deadline- driven with customer focus
• Business Analysis / Requirements
• Project Management
• Rational Unified Process
• Documentation Management
• Business Process Reengineering
• Use Cases, User Guides,
Style Guides
• QA and Editing, Process Mapping
• System Development Life Cycle (SDLC)
EXPERIENCE:
February 2008 – December 2008
STARZ ENTERTAINMENT, LLC.
(Contracted by Insight Global)
Denver, CO.
Requirements Analyst / Project Coordinator:
• Analyzed and documented system and business requirements for a MS Office SharePoint Server 2007 application - a next-generation digital content management system for Starz's Post Production studios.
• Collaborated directly with Directors, Producers, Managers and the software Development Team to gather comprehensive business requirements and monitor / manage the project. This was achieved via facilitating focus groups, holding discovery sessions, conducting interviews, email, being a passive observer in shadow sessions and ensuring that stated deliverables and milestones were met.
• Identified the current state of the business, categorized the business needs and challenges, pinpointed gap analysis via designing workflow processes, classified scope and constraints, conducted business process re-engineering, prioritized and organized the stated requirements.
• Requirements I created play a key role in the implementation phase of IMM - the system that is estimated to generate a huge time savings (estimates $42,808) and a reduction of production hours (estimates 1,292 hours) in the broadcast division of Starz Entertainment.
August 2003 – January 2008
Aurora Loan Services
Denver, CO.
Sr. Documentation Process Analyst:
• Developed procedures via Information Mapping to increase productivity, reduced costs through streamlined processes, improved turn times and drove useful metrics and trend information about each transaction.
• Designed User Guides, Job Aids, Instructional Design docs and Visio process flows as part of the implementation phase of SDLC, used by both end-users and trainers to communicate the functionality of the system and procedures.
• Managed the creation and on-line maintenance of Policies & Procedures to align with established project summary plans, company standards and regulatory requirements. This included but was not limited to:
o Utilizing the Project Management Life Cycle in the development of procedures
o Evaluate and analyze functional system requirements
o Reconciling data from a variety of sources including process flows, design specs, addendums, and archived materials
o Conducting business process re-engineering
• Trained and mentored corporate staff and technical writers in the correct and proper use of Information Mapping and Corporate Style Guide for the development and editing of all Procedures from planning to close.
• Built solid working relationships with business partners and subject matter experts (SMEs) to complete comprehensive, quality procedures in a timely manner.
December 2002 – May 2003
ECHOSTAR Communications CORP.
Littleton, CO.
Sr. Operations Analyst / Strategic Programs Group:
• Defined optimum Business Processes to ensure a streamlined business by gathering requirements from multiple field offices. This was achieved via building customer relations, documenting business rules, writing the Newsletter, designing expansive Visio process maps, and creating Job Aids and training materials for over 4,000 Network Service Center employees.
• Acted as the Project Lead for developing standardized processes for inventory management, facility-leasing guidelines, fleet management, communication procedures for service outages by gathering procedures from various filed offices, and payment processing.
June 2002 – August 2002
Trizetto
(Contracted by J KENT Staffing)
Denver, CO.
Project Analyst / Project Management Office:
• Designed project-planning processes of a newfound department for a leading company in the Healthcare IT industry (Trizetto). This included designing MS Project Gantt Charts, streamlining over 90 projects summaries via Microsoft Word, Crystal Reports and Excel ad- hoc reports.
May 1996 – November 2001
CITIZENS COMMUNICATIONS
Nation-wide Telecommunications Company
Plano, TX.
Business Systems Analyst:
• Spearheaded the development of an on-line Project Status database. My efforts resulted in the reduction of outstanding service requests by 20%, condensing the volume of customer inquiries by 85%.
• Documented and identified Use Cases and created functional and non- functional business requirements for a custom billing system as a key support for an I.T. department of 120 persons.
• Monitored, tracked and communicated project deliverables via MS Project; designed process flows (Visio), reconciled status reports (Excel, Crystal), and created PowerPoint presentations.
Provisioning Coordinator:
• Saved the company an estimated $375,000 annually by initiating a research project to identify and resolve a system-related problem which was generating fraudulent calling card use. My problem solving efforts and analytical skills resulted in the victorious cleanup of 600,000 invalid records in the corrupted database.
Tariff Analyst:
• Strengthened the Regulatory Department by writing and managing comprehensive Tariffs. Monitored P.U.C. mandates. Authored and distributed the company-wide Newsletter. Documented, edited, managed and tracked over 175 tariff filings in hard copy, Excel and MS Word format, and posted them to the intranet.
Computer Proficiencies:
MS Word, Excel, PowerPoint, Access
MS Office SharePoint Server 2007
Adobe Acrobat 7.0
PDF Creator
MS Project 2003
Visio 2003 Pro
SnagIt7
Information Mapping
Crystal Reporting
Adobe Writer / Illustrator
HTML
EDUCATION:
Bachelors Degree: "Human Relations and Business" 3.9 GPA / Amberton
University, Garland Texas (00')
Associates Degree: "Liberal Arts & Sciences"
Mountain View College, Dallas, Texas (94')
Instructional Design for New Designers
Langevin Learning Services, Denver, CO. (April 5, 05')
Information Mapping Certification
I.M. Institute, Denver, CO. (Sept 3, 04')
IT Project Management Certification Program
Richland College, Richardson, TX. (01')
Technical Writing I & II
Richland College, Richardson, TX. (01')
Microsoft: Gathering & Analyzing Business Requirements / ExecuTrain,
Dallas, Texas (99')
Project Management Certificate of Completion: The Basics for
Success / American Management Association, San Francisco, CA. (99')
Aurora, CO.
720.217.2519 / laneygayle@yahoo.com
SUMMARY:
Business Process Analyst / Technical Writer professional with 8 years of related experience within multiple industries, possessing both an Associate's and Bachelor's Degree. A highly-creative, organized and detail-oriented Team Player with a "can-do" attitude. Possesses a natural talent for writing, business process re-engineering, quality customer service and a dedication for excellence with a proven ability to learn quickly. Success criteria highlights:
• Information-Mapping certified
• Instructional Design
• Deadline- driven with customer focus
• Business Analysis / Requirements
• Project Management
• Rational Unified Process
• Documentation Management
• Business Process Reengineering
• Use Cases, User Guides,
Style Guides
• QA and Editing, Process Mapping
• System Development Life Cycle (SDLC)
EXPERIENCE:
February 2008 – December 2008
STARZ ENTERTAINMENT, LLC.
(Contracted by Insight Global)
Denver, CO.
Requirements Analyst / Project Coordinator:
• Analyzed and documented system and business requirements for a MS Office SharePoint Server 2007 application - a next-generation digital content management system for Starz's Post Production studios.
• Collaborated directly with Directors, Producers, Managers and the software Development Team to gather comprehensive business requirements and monitor / manage the project. This was achieved via facilitating focus groups, holding discovery sessions, conducting interviews, email, being a passive observer in shadow sessions and ensuring that stated deliverables and milestones were met.
• Identified the current state of the business, categorized the business needs and challenges, pinpointed gap analysis via designing workflow processes, classified scope and constraints, conducted business process re-engineering, prioritized and organized the stated requirements.
• Requirements I created play a key role in the implementation phase of IMM - the system that is estimated to generate a huge time savings (estimates $42,808) and a reduction of production hours (estimates 1,292 hours) in the broadcast division of Starz Entertainment.
August 2003 – January 2008
Aurora Loan Services
Denver, CO.
Sr. Documentation Process Analyst:
• Developed procedures via Information Mapping to increase productivity, reduced costs through streamlined processes, improved turn times and drove useful metrics and trend information about each transaction.
• Designed User Guides, Job Aids, Instructional Design docs and Visio process flows as part of the implementation phase of SDLC, used by both end-users and trainers to communicate the functionality of the system and procedures.
• Managed the creation and on-line maintenance of Policies & Procedures to align with established project summary plans, company standards and regulatory requirements. This included but was not limited to:
o Utilizing the Project Management Life Cycle in the development of procedures
o Evaluate and analyze functional system requirements
o Reconciling data from a variety of sources including process flows, design specs, addendums, and archived materials
o Conducting business process re-engineering
• Trained and mentored corporate staff and technical writers in the correct and proper use of Information Mapping and Corporate Style Guide for the development and editing of all Procedures from planning to close.
• Built solid working relationships with business partners and subject matter experts (SMEs) to complete comprehensive, quality procedures in a timely manner.
December 2002 – May 2003
ECHOSTAR Communications CORP.
Littleton, CO.
Sr. Operations Analyst / Strategic Programs Group:
• Defined optimum Business Processes to ensure a streamlined business by gathering requirements from multiple field offices. This was achieved via building customer relations, documenting business rules, writing the Newsletter, designing expansive Visio process maps, and creating Job Aids and training materials for over 4,000 Network Service Center employees.
• Acted as the Project Lead for developing standardized processes for inventory management, facility-leasing guidelines, fleet management, communication procedures for service outages by gathering procedures from various filed offices, and payment processing.
June 2002 – August 2002
Trizetto
(Contracted by J KENT Staffing)
Denver, CO.
Project Analyst / Project Management Office:
• Designed project-planning processes of a newfound department for a leading company in the Healthcare IT industry (Trizetto). This included designing MS Project Gantt Charts, streamlining over 90 projects summaries via Microsoft Word, Crystal Reports and Excel ad- hoc reports.
May 1996 – November 2001
CITIZENS COMMUNICATIONS
Nation-wide Telecommunications Company
Plano, TX.
Business Systems Analyst:
• Spearheaded the development of an on-line Project Status database. My efforts resulted in the reduction of outstanding service requests by 20%, condensing the volume of customer inquiries by 85%.
• Documented and identified Use Cases and created functional and non- functional business requirements for a custom billing system as a key support for an I.T. department of 120 persons.
• Monitored, tracked and communicated project deliverables via MS Project; designed process flows (Visio), reconciled status reports (Excel, Crystal), and created PowerPoint presentations.
Provisioning Coordinator:
• Saved the company an estimated $375,000 annually by initiating a research project to identify and resolve a system-related problem which was generating fraudulent calling card use. My problem solving efforts and analytical skills resulted in the victorious cleanup of 600,000 invalid records in the corrupted database.
Tariff Analyst:
• Strengthened the Regulatory Department by writing and managing comprehensive Tariffs. Monitored P.U.C. mandates. Authored and distributed the company-wide Newsletter. Documented, edited, managed and tracked over 175 tariff filings in hard copy, Excel and MS Word format, and posted them to the intranet.
Computer Proficiencies:
MS Word, Excel, PowerPoint, Access
MS Office SharePoint Server 2007
Adobe Acrobat 7.0
PDF Creator
MS Project 2003
Visio 2003 Pro
SnagIt7
Information Mapping
Crystal Reporting
Adobe Writer / Illustrator
HTML
EDUCATION:
Bachelors Degree: "Human Relations and Business" 3.9 GPA / Amberton
University, Garland Texas (00')
Associates Degree: "Liberal Arts & Sciences"
Mountain View College, Dallas, Texas (94')
Instructional Design for New Designers
Langevin Learning Services, Denver, CO. (April 5, 05')
Information Mapping Certification
I.M. Institute, Denver, CO. (Sept 3, 04')
IT Project Management Certification Program
Richland College, Richardson, TX. (01')
Technical Writing I & II
Richland College, Richardson, TX. (01')
Microsoft: Gathering & Analyzing Business Requirements / ExecuTrain,
Dallas, Texas (99')
Project Management Certificate of Completion: The Basics for
Success / American Management Association, San Francisco, CA. (99')